Refund policy

Since food is perishable, we do not accept returns or exchanges.

If you receive an item that is damaged and non consumable, please send us an email. We rely on your feedback so we can correct mistakes and improve what we do. Pictures are required for proof of damaged goods received. 

We always do right by our customers. We will issue you a credit, refund, or replacement for any damaged items. Credit will be given for the product price and any associated shipping costs. We aim to provide the best customer service possible.

We will reply to any emails regarding issues with orders within 24 hours.

You can always contact us for any return question at info@jerseyjuicefarms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jerseyjuicefarms.com.